Your first job, step by step

The customer’s name, phone and address unlock. Check the yellow Notes from dispatch — gate codes and special instructions live there. Then:

• Call at least 20 minutes before — the green button dials.
• Tap I have arrived at the door (the app records your check-in), Start work when you open the appliance.

Diagnose, then enter the repair estimate and show it to the customer. Everything after depends on their answer:

• Agreed → do the repair now, or order a part (step 3).
• Declined → close as a service call: a flat fee for the visit and diagnosis, no parts, no labor.

Tap Need to order a part: enter the part name and the deposit, check the customer’s details, and take the deposit by card with the customer’s signature. The job moves to “Awaiting parts” — come back when the part arrives and finish as usual. The deposit is subtracted from the final bill automatically.

After Finish the app shows the closeout. It will not let you charge until every line is done — the gray box at the bottom lists what is still missing:

• Customer & appliance details. Name, address, and the appliance brand and model — the invoice is built from these. Model is on the sticker inside the door/frame.
• Work photos — required. Photograph the replaced part or the finished work. This is your protection if a dispute ever comes up.
• Magnet card photo — required. Put the company magnet card on the appliance and photograph it there.
• Customer signature — they sign right on your phone.
• Customer email — ask for it now; the receipt and invoice go there.

Two modes, pick what happened:

• Repair: enter Labor, Part — your cost (what you paid for it) and Part — charged (what the customer pays). The app computes the markup, sales tax, subtracts any deposit, and shows your payout before you charge.
• Service call: one flat fee, no tax.

Then take the payment: card on your phone (customer taps or enters the card) — or invoice for commercial customers on terms.

The customer gets a receipt with a PDF by email; the job turns Paid. Your share appears in Payouts as “on hold” for a few days, then goes to your bank automatically.